At Hardline 4x4, we are committed to quality craftsmanship, safe vehicle operation, and reliable performance. While we strongly encourage customers to purchase components directly through our shop to receive the benefits of our parts and labor support, we understand that customers may occasionally wish to provide their own parts.

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We are happy to consider customer-supplied parts under the following guidelines.

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Pre-Approval & Fitment

All customer-supplied parts must be reviewed and approved by Hardline 4x4 before your service appointment is scheduled. This helps prevent installation delays, unexpected costs, and fitment issues.

 

• Required Information: Customers must provide official part numbers, purchase receipts, direct product links, or other requested product information prior to installation.

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• Customer Responsibility for Fitment: Hardline 4x4 may review part numbers and product information as a courtesy before scheduling; however, this review does not constitute a guarantee of fitment or compatibility. The customer remains responsible for ensuring customer-supplied components are correct, complete, and appropriate for their vehicle and intended application.

 

• Final Installation Approval: Hardline 4x4 reserves the right to decline installation of any customer-supplied component that we determine to be unsafe, damaged, incomplete, of questionable quality, incompatible with the vehicle, or otherwise unsuitable for installation.

 

Product Warranty & Returns

• No Product Warranty: Hardline 4x4 provides zero warranty coverage on customer-supplied parts. We do not guarantee the performance, durability, or longevity of components not purchased through our shop.

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• Manufacturer Claims: If a customer-supplied part fails, breaks, or arrives defective, the customer is strictly responsible for contacting the manufacturer or vendor directly to process returns, exchanges, or warranty claims.

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• The Hardline 4x4 Advantage: When parts are purchased directly through Hardline 4x4, our team handles the entire vendor warranty claim, shipping, and replacement process on your behalf.

 

Installation Workmanship & Reinstallation Labor

We take pride in our work and stand behind every bolt we turn. Our labor policies regarding customer-supplied parts are as follows:

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• Workmanship Guarantee: If a failure or issue occurs directly as a result of our installation labor or workmanship, Hardline 4x4 will cover 100% of the labor costs to correct the issue.

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• Part-Defect Failure: If a customer-supplied part fails due to a defect in the product itself (and not installation error), the customer is responsible for all labor costs associated with removing, replacing, or reinstalling the component.

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• Reinstallation Assistance: At our discretion, Hardline 4x4 may offer reduced labor pricing for removal or reinstallation associated with a defective customer-supplied component. Any such accommodation is determined on a case-by-case basis.

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Why Purchase Parts Through Hardline 4x4?​

Before purchasing parts elsewhere, give us an opportunity to quote them.

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We work hard to offer competitive pricing, and purchasing your components directly through Hardline 4x4 gives you the added benefit of having one shop handle:

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• Product sourcing and fitment assistance

• Installation

• Applicable product warranty support

• Vendor communication

• Warranty claims and replacement coordination

• Shipping and replacement logistics

 

When possible, we are also happy to review reputable online pricing to see if we can match or competitively price the components you're considering.

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Our goal isn't simply to sell you parts. It's to make the entire process—from selecting the right components to getting your vehicle back on the road or trail—as straightforward as possible.

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Customer Acknowledgment

Customer-supplied parts are accepted subject to the terms of this policy. Customers providing their own components may be required to acknowledge the Customer-Supplied Parts Policy as part of their repair order authorization.

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